FAQ

Woof Woof and Meow Frequently Asked Questions (FAQ’s)

If you can’t find what you need here please don’t hesitate to contact us where we will be able to further assist you.

SHIPPING  INFORMATION

What is the shipping cost?

Flat rate shipping throughout Australia $8.50

How long should it take to arrive?

We are located in Australia and ship within 48 hours dispatch but we have the weekend off to spend with our pets so orders that come in over the weekend will ship early the following week.

PAYMENT METHODS

Either through PayPal or by credit card processed by PayPal but you don’t need a PayPal account, so there is no need to log in.

NEWSLETTER SIGN UP

Keep up to date with specials and new product lines by subscribing to our newsletter. Unlike some online shopping site, we will never bombard you with annoying emails every day, nor will we ever pass on your details to another organisation. 

COLLAR AND HARNESS SIZING

How do I measure for a collar?

For our dog collars you need to measure your dog’s neck. Place a tape measure around neck allowing a finger or two to slip under tape for comfort. Take note of the size and then refer to our sizes E.g. if your dog measures 35 cm then he needs a size 4 leather collar. Refer to our Sizing Page for more instructions. Any problems email us and we’ll help you.

CLOTHING SIZING 

How do I measure for clothing?

Measure the length of your dog’s back and take note of the size. If your dog is in between sizes and normal weight you are normally better to choose the smaller size otherwise it may be too baggy, especially with pyjamas and coats. E.g If your dog measures 42cm then still go for 40cm rather than 45cm size.

RETURNS AND EXCHANGES 

Click this link to access our returns and exchanges information page.

 

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